Refund policy

Here are the complete, detailed, and freshly written legal policy pages for your store selling infant care products (milk formula containers, pacifiers, and soothing baby bottles).

All content is in professional, engaging English, customized specifically to your company details, product line, and shipping requirements.

1. Return and Refund Policy

Last Updated: September 3, 2026

At YUNKA JEWELRY LTD, we understand that welcoming a new baby into the world requires absolute peace of mind. Your little one’s comfort, safety, and health are at the heart of everything we offer—from our ergonomic milk formula dispensers and soothing baby bottles to our soft, orthodontic pacifiers. We want every parent to feel completely confident in their purchase. However, if a product isn't quite right for you or your baby, our clear and supportive Return and Refund Policy is designed to guide you through a hassle-free experience.

30-Day Happiness Guarantee

We offer a 30-day return window from the date your order is delivered to your doorstep.

Because we specialize in sensitive infant care items, strict hygiene and safety rules apply to ensure the protection of all babies in our community:

  • Unopened & Unused Condition: The item must remain brand new, completely unused, unsterilized, and in its original, sealed packaging.

  • Intact Seals: Safety seals, hygienic wraps, and protective films on pacifiers, bottle teats, and formula containers must remain fully intact and unbroken.

  • Proof of Purchase: You must present a valid order number, receipt, or confirmation email.

Initiating Your Return

  1. Request Approval: Send an email to [email protected] within 30 days of receiving your parcel. Please state your full name, order number, the item(s) you wish to return, and the reason for the request.

  2. Receive Guidance: Once approved, our support team will provide you with clear return instructions and authorization details.

  3. Dispatch Your Package: Carefully package the items to prevent damage during transit. Returns sent without prior authorization cannot be accepted or processed.

Designated Return Destination:

YUNKA JEWELRY LTD

Attn: Michael Roberts

30 Basil Cl

Return Shipping Charges

  • Standard Returns: If you are returning an item due to personal preference, changed mind, or accidental ordering, the customer is responsible for all return shipping fees. Return shipping charges are non-refundable.

  • Defective or Incorrect Items: If your order arrives damaged, defective, or incorrect, we will cover the return shipping cost or provide a direct replacement at zero cost to you.

  • Trackable Delivery: We highly recommend using a trackable courier service. We cannot issue refunds for items that are lost or damaged during transit back to us.

Damaged or Defective Goods Upon Arrival

Infant products must be flawless. Please inspect your package as soon as it arrives. If a pacifier seal is broken, a bottle container is cracked, or an item is missing, notify us immediately at [email protected] with clear photographs or a short video. We will fast-track a replacement or issue a full refund right away.

Non-Returnable Items

For health, sanitation, and safety reasons, we cannot accept returns on:

  • Pacifiers, bottle teats, or formula containers that have been opened, unsealed, washed, or sterilized.

  • Items marked as final sale or promotional gifts.

Refunds & Processing Timeline

  • Inspection: Once your package is received at 30 Basil Cl, our quality assurance team will inspect the items to verify their sealed condition.

  • Notification: We will send you an email confirming receipt and whether your refund has been approved or declined.

  • Reimbursement: Upon approval, your refund will be processed back to your original payment method within 5 to 10 business days. Bank processing times may vary.